To: Laurence Larose, Managing Director at “Train and”

From: Everett Jenkins, Training Director at Endurance Warranty LLC

Regarding: Appreciation of the CVPP certification and the Train and Certify training module


I would like to share with you, other current clients and any potential clients of yours, our company’s satisfaction and appreciation of the “Certified Vehicle Protection Professional” certification that our employees are receiving through your “Train and Certify” program.

The vehicle service contract business, commonly referred to a “extended warranties”, which I am in, is a very competitive industry. Our customers are modern day internet shoppers who have access to review and compare various companies in our industry and they use their research to determine which company to do business with.

The certification that your program provides our coverage specialists gives us an instant competitive advantage over other industry representatives.

The training that our coverage specialist have to complete in order to receive the certification includes; the study of key terms used in our industry, a complete historical background on vehicle service contracts, historical background on the pitfalls of selling and servicing vsc’s and a study of the state of the industry today.

The training module that Train and Certify provides is user friendly and very easy to navigate through from the initial registration through the study guides and to the exam. The certifications that are provided at the completion of the exam are very well written and formatted and our employees are proud to display them.

It is a breath of fresh air to work with a company like Train and Certify, there were no problems with logging into or maneuvering through the site. There were no delays or setbacks and the professionalism and quality service that you have personally provided for us has been Awesome!

Kudos to you and Train and Certify! Keep up the awesome work!!!


Everett Jenkins | Director of Training

Direct 773-948-8093 Toll Free 866-918-1438

SALES OFFICE 225 W. Randolph St., Suite 18, Chicago, IL 60606