The success of business depends upon a company's most important asset – its employees.

The bar for staying compliant and competitive keeps rising in the vehicle service contract industry. The success of business depends upon a company's most important asset – its employees. If employees don’t have the right knowledge and skills then the business isn’t operating as efficiently or as effectively as it could. Training and Certification is a standardized method for evaluating employee knowledge and providing measurable results that can be tied to development plans and business objectives.

The Association of Certified Vehicle Protection Professional’s Certified Vehicle Protection Professional (CVPP) certification is developed, independently validated, and maintained on an ongoing basis through the nationally-recognized certification entity, Credential Advantage. ACVPP strives to meet the highest credentialing standards, as established by the Vehicle Service Contract industry. Credential Advantage is a leading provider of Certification Training Programs for various industries, bringing sales and customer service reps to a minimum standard of excellence, customer protection and product knowledge.

“For the past 24 months, Protect My Car has been working with Credential Advantage in an effort to obtain certification for all of its employees, through the Association of Certified Vehicle Protection Professionals (ACVPP). In the vehicle service contract industry, the bar for staying compliant keeps rising. By partnering with Credential Advantage we’ve been able to provide our team invaluable training and additional product knowledge. More importantly, we’ve been able to demonstrate our willingness to invest in our organization’s most import asset: our employees.” Aaron J. Slavin, Protect My Car’s Director of Compliance
 "The certification that your program provides Endurance Warranty coverage specialists gives us an instant competitive advantage over other industry representatives. The training that our coverage specialists have to complete in order to receive the certification includes; the study of key terms used in our industry, a complete historical background on vehicle service contracts, historical background on the pitfalls of selling and servicing vsc’s and a study of the state of the industry today. The training module that Credential Advantage provides is user friendly and very easy to navigate through from the initial registration through the study guides and to the exam. The certifications that are provided at the completion of the exam are very well written and formatted and our employees are proud to display them." Everett Jenkins, Director of Training, Endurance Warranty LLC

AutoAssure proudly certifies all customer facing staff as Certified Vehicle Protection Professionals. This certification provides our employees the confidence and skills ensuring we are informative and compliant with each customer. The materials present the fundamentals of Vehicle Service Contracts in a straightforward manner. The training of our employees is critically important in this ever changing environment. Our partnership with Credential Advantage fills an ongoing need that allows us to be the “best” for our customers.” Scott Cato, General Manager, AutoAssure

The CVPP Training Module Summary

Every Certified Vehicle Protection Professional is Trained, Tested and Certified on the following consumer focused subjects:

  • General Warranty Definitions

  • Vehicle Service Contract Industry Definitions

  • History of Product Warranties

  • History of Auto Warranties

  • Auto Warranties and Vehicle Service Contracts Today

  • Why vehicle owners need a Vehicle Service Contract

  • Types of Vehicle Service Contracts (Coverage)

  • Understanding the Magnuson-Moss Warranty Act

  • Disclaimer or Modification of Implied Warranties

  • "Tie-In Sales" Provisions

  • Deceptive Warranty Terms

  • History & Development of Consumer Protection Measures

  • What a Marketer can and cannot say to Consumers

  • Vehicle Service Contract Marketers and industry Standards of Conduct

  • Voice Confirmation/Verification Disclosure Scripts

  • Advertising - Standards of Conduct

  • Offers - Standards of Conduct

  • Outbound Telemarketing - Standards of Conduct

More Program Details

The ACVPP - Certified Vehicle Protection Professional (CVPP) program Bringing Vehicle Service Contract sales and customer service consultants to a minimum standard of excellence, customer protection and product knowledge.

  • Training Completed 100% Online

  • Train At Your Own Pace

  • Password Protected Training Module

  • Start Immediately

  • Submit Your Certification Exam When Ready

  • Certificate Suitable For Framing Is Issued On Completion

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