The success of business depends upon a company's most important asset – its employees.

The bar for staying compliant and competitive keeps rising in the vehicle service contract industry. The success of business depends upon a company's most important asset – its employees. If employees don’t have the right knowledge and skills then the business isn’t operating as efficiently or as effectively as it could. Training and Certification is a standardized method for evaluating employee knowledge and providing measurable results that can be tied to development plans and business objectives.

The Association of Certified Vehicle Protection Professional’s Certified Vehicle Protection Professional (CVPP) certification is independently validated, and maintained on an ongoing basis. ACVPP strives to meet the highest credentialing standards, as established by the Vehicle Service Contract industry, bringing sales and customer service reps to a minimum standard of excellence, customer protection and product knowledge.

“For the past 24 months, Protect My Car has been working with Credential Advantage in an effort to obtain certification for all of its employees, through the Association of Certified Vehicle Protection Professionals (ACVPP). In the vehicle service contract industry, the bar for staying compliant keeps rising. By partnering with Credential Advantage we’ve been able to provide our team invaluable training and additional product knowledge. More importantly, we’ve been able to demonstrate our willingness to invest in our organization’s most import asset: our employees.” Aaron J. Slavin, Protect My Car’s Director of Compliance
 "The certification that your program provides Endurance Warranty coverage specialists gives us an instant competitive advantage over other industry representatives. The training that our coverage specialists have to complete in order to receive the certification includes; the study of key terms used in our industry, a complete historical background on vehicle service contracts, historical background on the pitfalls of selling and servicing vsc’s and a study of the state of the industry today. The training module that Credential Advantage provides is user friendly and very easy to navigate through from the initial registration through the study guides and to the exam. The certifications that are provided at the completion of the exam are very well written and formatted and our employees are proud to display them." Everett Jenkins, Director of Training, Endurance Warranty LLC

AutoAssure proudly certifies all customer facing staff as Certified Vehicle Protection Professionals. This certification provides our employees the confidence and skills ensuring we are informative and compliant with each customer. The materials present the fundamentals of Vehicle Service Contracts in a straightforward manner. The training of our employees is critically important in this ever changing environment. Our partnership with Credential Advantage fills an ongoing need that allows us to be the “best” for our customers.” Scott Cato, General Manager, AutoAssure

The CVPP Training Module Summary

Every Certified Vehicle Protection Professional is Trained, Tested and Certified on the following consumer focused subjects:

  • General Warranty Definitions

  • Vehicle Service Contract Industry Definitions

  • History of Product Warranties

  • History of Auto Warranties

  • Auto Warranties and Vehicle Service Contracts Today

  • Why vehicle owners need a Vehicle Service Contract

  • Types of Vehicle Service Contracts (Coverage)

  • Understanding the Magnuson-Moss Warranty Act

  • Disclaimer or Modification of Implied Warranties

  • "Tie-In Sales" Provisions

  • Deceptive Warranty Terms

  • History & Development of Consumer Protection Measures

  • What a Marketer can and cannot say to Consumers

  • Vehicle Service Contract Marketers and industry Standards of Conduct

  • Voice Confirmation/Verification Disclosure Scripts

  • Advertising - Standards of Conduct

  • Offers - Standards of Conduct

  • Outbound Telemarketing - Standards of Conduct

More Program Details

The ACVPP - Certified Vehicle Protection Professional (CVPP) program Bringing Vehicle Service Contract sales and customer service consultants to a minimum standard of excellence, customer protection and product knowledge.

  • Training Completed 100% Online

  • Train At Your Own Pace

  • Password Protected Training Module

  • Start Immediately

  • Submit Your Certification Exam When Ready

  • Certificate Suitable For Framing Is Issued On Completion


The Benefits For Your Company


Separate your company from your competitors by offering your consumer clients greater value by employing trained and certified company representatives.


We provide you with a variety of professional logos and banners to proudly display on your website and in your marketing materials.


Participating Companies can link to the ACVPP website (Accredited Service Center Page)...and can display the ACVPP Accredited Service Center Pop Up window on their website.


All those successfully completing their CVPP certification are included in the online and public searchable ACVPP Certified Vehicle Protection Professionals database.


The certification training module is easy to follow and does not over challenge so scheduling your rep's certifications is a breeze, training is completed 100% online (at your own pace) with online certification exam when ready.


Encouraging your employees to earn a professional certification will tell your clients that your company holds its staff to the highest professional standards and will take very good care of them. Your clients will feel safer and more secure knowing they’re in certified hands.


Assisting your team in obtaining CVPP industry designations shows them you share in their desire to be the best they can be. People want to work for organizations that are invested in their professional development and committed to helping them take the next steps in their career. Employees also will feel noticed and valued by the company. This sense of value can go a long way in prompting them to want to stay, which reduces one of your biggest headaches and expenses — staff turnover.


Studies by a variety of organizations — including Microsoft, IDC, CompTIA and Novell — have shown that employees with a professional certification are more productive. That’s because certifications better prepare workers to deal with day-to-day challenges and get the most out of new challenges. Certified employees often work more efficiently than uncertified colleagues, and their presence can help improve the productivity of team projects.

ACVPP Accredited Service Centers - Industry Leaders

“Leading Companies Recognize That Their Employees Are Their Greatest Advantage”

The Vehicle Service Contract Industry’s Leading Companies Are:

ACVPP Accredited Service Centers

The ACVPP Accredited Service Center credential validates an organization's level of commitment to staff training and certification, resulting in competitive differentiation and consumer confidence. It identifies organizations that employ a significant percentage of CVPP certified customer service and sales staff.

CVPP certification establishes a level of comfort with consumers, creditors/collectors and legislators. It shows that a company's staff member has met important industry requirements by obtaining CVPP certification, a recognized and trusted industry credential.

ACVPP Accredited Service Centers have all committed to having their customer service and sales staff members obtain and maintain current CVPP certification.

Each participating company will demonstrate complete transparency by displaying their address, phone, website URL.

ACVPP Accredited Service Centers are Listed in Alphabetical Order
AutoAssure - 6400 Pinecrest Dr #400, Plano, TX - 800-211-0988

To date AutoAssure has certified 220 staff members to Serve You.
Axiom - 1 Progress Point Parkway Suite 101 O'Fallon, MO - 844-252-0937

To date Axiom has certified 12 staff members to Serve You.
Endurance Warranty - 400 Skokie Blvd - Northbrook, IL - 866-918-1438

To date Endurance Warranty has certified 200 staff members to Serve You.
Protect My Car - 570 Carillon Pkwy., 3rd Floor, St. Petersburg, FL - 800-253-2850

To date Protect My Car has certified 300 staff members to Serve You.
We are growing... New ACVPP Accredited Service Centers coming soon...
Your Company Here - 6360 NW 5th Way, Suite 103, Fort Lauderdale, FL - 800-418-2031

Example Company currently has 25 staff members CVPP certified to Serve You.
Your Company Here - 1660 E Airport Blvd, Sanford, IL - 800-878-8336

Example Company currently has 113 staff members CVPP certified to Serve You.



Register Now!


Participating VSC Companies receive National ACVPP Accredited Service Center status with no Monthly or Annual fees or dues, ever!

VSC Company Owners & Managers Why Certify Your Staff Members?

The simple answer is that to remain as competitive as possible today, you and your company staff members must be certified and stay certified. The bar has been raised in the Vehicle Service Contract world and consumers are now taking additional steps to ensure that they are working with the most skilled and knowledgeable individuals in the business. Professional certifications from ACVPP offer them another screening tool -- one that has the backing and credibility of the leading professional training and certification body in the Vehicle Service Contract industry today.

Bring your sales and customer service reps to a minimum standard of excellence, customer protection and product knowledge.

Every professional requires specialized skills. Not everyone knows that your company consultants have those skills. In short, certification is an investment in your company’s success, your livelihood, your future.

ACVPP - Certified Vehicle Protection Professional

Full 2 Year Certification$199
2 Year renewals only $55

  • Volume Discounts Apply
  • 4-9 Certifications -10%
  • 10-24 Certifications - 25%
  • 25-49 Certifications - 30%
  • More than 50 Certifications = Over 50% Discount, only $99 ea.
*All payment options include the applicable Volume Discount
*Volume Discounts apply to multiple registrations made with the same registration payment.
Choose Quantity To Register from Drop Down Menu and Click Check Out Button

Need to register more than 10 reps? Contact Us for a custom quotation. - Click Here